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Dec
29
Posted by Coinify on 29 December 2017 03:14 PM

Dear Customers,

Thank you for trading with us in 2017. As the year’s end is approaching and due to national bank holidays across the countries we serve, it is our intention to be upfront with you regarding the expected processing times for trade orders around the New Years holidays:

  • Coinify buy orders (made via bank transfer) and all sell orders will not be processed from 30th of December until 1st of January (both inclusive).
  • If you have sent a bank transfer for a buy order on or after the 28th of December, your order will be processed after 1st of January.
  • All bank transfer-related trade orders will resume and be processed as soon as possible from 2nd of January.

 

Please plan your bank orders accordingly. We also recommend that you closely follow all trade order instructions as issues with your bank order (missing order ID or name mismatch) require additional support and can lead to processing delays.

 

Finally, we want to apologise for any inconvenience caused from longer resolution times in relation to KYC verifications and customer support tickets over the last few weeks. The exponential increase in the interest in cryptocurrencies has put high pressure on our systems as well as the entire ecosystem. We are working through the overload in Compliance, Financial and Support departments and continue to scale our team to meet the demand for our services.

 

Thank you for bearing with us through this challenging period. We will continue on improving our services to better serve you in 2018.

 

We wish you happy and prosperous year 2018!  

Coinify Team


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