Knowledgebase: FAQ
Can I ask for a refund?
Posted by Coinify on 01 November 2016 01:58 PM

 

                                               

Technically, the system does not allow you to ask for a refund because you have the option of cancelling the order, as long as you do it before the card is processed or before you send the bank transfer, in case you have made a bank order.

 

Nevertheless, refunds are issued in case a card order is flagged by our card payment processor’s risk engine. This security check makes automatic evaluation on all transactions based on that are adjusted and updated all the time.

In case this happens and your order is rejected, a refund will automatically issued and you will be notified via email.


NB!: Remember it might take a few extra days for the funds to reach your account given that it depends entirely on bank processing times and is not related to our service at all.

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